I have been very receptive, lately, to the concept of people who care. I have been noticing now more than ever that although many (most?) people in their business and personal lives may in fact care, not all of them show it. There are a lot of reasons this might be, but it doesn’t mitigate the fact that those they interact with are strongly affected by the appearance of caring (or not).
My very latest, thoughtful, examples:
- The apartment complex manager who listens kindly to your situation and shows that he cares, even when it turns out to be a problem he can’t (or even won’t) solve.
- The web hosting support dude who takes a minute to suggest a solution to your problem, rather than shutting you down because the problem isn’t with the server.
- The neighbor who stops by to ask if their music is too loud, and makes sure you’re aware that they don’t mind you calling or stopping by to let them know.
I honestly can’t understand why you wouldn’t give your customer the impression that you care—the person who rents one of your apartments, the one who shops in your store, the one you see every day, and-AND the person you only meet once, who just might have an unsuspected impact on your life and work. Everyone has bad days, but what is the harm or unreasonable effort in being good-natured and compassionate?
I’m tired today. I’m grumpy. I dumped chocolate protein shake all over my new dress, and I couldn’t wear it like I planned. My house is a mess. It’s too freaking hot outside. I’m annoyed.
Grrrrrrrrr.
Oh yeah, okay. So what?
Are you really going to use those excuses to ruin everyone else’s time, too? Distance yourself from friends? Alienate strangers? Kill traffic to your business?
Really?
I mean, I dumped chocolate protein shake on my new dress this morning, and I’m still cheery as a shiny button. Unless I’m pretending. ;}
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