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At the same time… You have a personal responsibility—to yourself, as a human being—to be a positive customer. I do, too. Especially considering the state of business in this day and age, you are going to encounter businesses that treat you unfairly, or make glaring mistakes, or leave you feeling mistreated, feeling that your money [...]
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This week began the first principle in Dale Carnegie’s book for a small group of Alt MBA students who expressed interest in taking How to Win Friends and Influence People in measured steps. Until Sunday night (and hopefully much longer!), we’ve resolved not to criticize, condemn, or complain. I have a teeny case of the [...]
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There is no feeling quite like gratitude. If you’re feeling bad, or tired, or negative, or angry, or scared, or worn down, or doomed, or deadened, the salve you’re searching for is gratitude. Hell! If you’re feeling great and want to do something neat, want to funnel your energy in an excellently positive direction, gratitude’s [...]
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[Note: Oddly enough, I had this all written up and ready to post sometime in the next few days before I even realized that Martin Luther King Day was coming up. Serendipity much?] As I already mentioned, I’ve been reading Made to Stick—off and on, sometimes the hard copy but mostly listening to the audiobook [...]
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This is difficult to write. I started writing this Friday, and I’ve been working on it for days. This is really a dramatic change, if not a sudden one. It feels like an about-face, and it’s a little embarrassing. I’ve been thinking on it for a long time. I’m absolutely sure about it now. Here’s [...]
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Ladies and gentlemen, butches and femmes, delicious blog-reading visitors of all shapes, sizes, origins and orientations: We have come full-circle. Positivity was the first Usual Error workshop I posted publicly about, and today it is the most recent workshop I have attended—twice!! I have gone through two cycles of Usual Error presentations, give or take [...]
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